Refund policy

Refunds

Thank you for shopping with Alyss Alley Shop. We want you to love every item you receive. If something isn’t right, we’re here to help.

Because each item is hand curated and many products are one of a kind, we do not accept returns for change of mind.

However, we do offer refunds or replacements in the following situations:

We will issue a refund or replacement if:

Your item arrives damaged.

You receive the wrong item.

A product is missing from your order

There is a major defect not described in the listing.

Customers have 5 days after their order was delivered to inspect their package and contact us regarding issues with their order. If we are not contacted within 5 days of you receiving your order, we are no longer able to resolve the issue.

Shipping Issues

We are not responsible for:

Delays caused by the postal carrier.

We are not responsible for lost packages due to incorrect shipping addresses entered at checkout.

Contact Us

On Instagram:@alyssalleyshop. This is the best way to get a response in a timely manner.